Home 2018-11-27T11:43:49+00:00




IT Service Advisor - Business Systems and Software (JB/ITSA/0701/CS)



ZAR20,000 - ZAR20,000/month + Benefits

Job Location
- South Africa -- Tshwane Metro -- Centurion

Job Type

10 January 2019

Closing date
31 Jan 2019 23:59

My client is a Top International Company providing Logistics Software Solutions to the South African Market. Already established in SA with a top Client base, they are in need of an experienced IT Service Advisor to  join their company to strengthen their international customer service team‘s second level support. 

This is not a Hardware Support Role or Small Solutions Role (Microsoft Office) for an internal IT Department. 

You will need to be able to speak German for this role.

You must have experience in the provision of Software Support in the following: 

  • ERP-Systems, CRM-Systems, Transport Management Systems, Telematik Systems, SAP-Systems, Online Shops, Web Tools.
  • It is also ideal if you have experience in giving training to users on how to use specific software solutions.

Your Tasks

  • Competent and friendly customer support for our transport management software application CarLo on the phone, by e-mail and via remote maintenance
  • Identification and analysis of technical problems and malfunctions as well as finding solutions
  • Documentation of customer requests and solutions in our ticket system
  • Installation of our software products at customer site
  • Configuration of our software solutions according to our customers‘ needs
  • Providing customer training on site on how to use our software application

Your Profile

  • Completed studies in computer science, business informatics or logistics or comparable vocational training
  • Experiences in customer IT support | IT service desk, preferably for software applications
  • Some initial experience in end-user training
  • Profound IT skills or knowledge of the logistics sector
  • Very good English language skills (spoken and written)
  • Good German language skills are an advantage
  • Quick thinking and good powers of expression
  • Efficiency
  • Willingness to travel - you will be required to attend training overseas for 3 months if you are successful. The company will provide your VISA, accomodation and flights for that. 

Your application should include an individual cover letter, your CV - preferably with a photo - and all relevant certificates (school, university, job references).

Please only apply if you meet the minimum requirements for the role. Only candidates who meet the requirements will be considered for shortlisting. 

If you have not heard from the Recruiter within 7 Days, please consider your application as unsuccessful. 


Contact information

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